Solutions by Text (SBT) was founded in 2008 with the mission to deliver impactful

conversational messaging and convenient payment partner solutions that are rich, real-time and compliant. Built on SMS industry best practices, the company is the only

compliance- first provider of enterprise texting solutions in the market. More than 1400 

consumer finance organizations, including leading brands in auto finance, banking and 

lending, trust SBT to ensure convenient, effective and compliant relationships with their

millions of consumers. SBT is headquartered in Dallas, TX with remote teams and offices 

around the US and in Bangalore, India. For more information, visit

https://solutionsbytext.com/.

Game-changing Technology Built for Growth

Solutions By Text (SBT) has changed the way compliant businesses communicate and

transact with their customers via mobile devices. Since adding its first client, SBT has quickly

become the leading text provider to consumer finance companies and various other 

regulated industries. Recognized as an Inc 5000 fastest growing companies, SBT 

continues to grow and expand through the addition of great employees who desire a growth

culture.

Position Summary

We are seeking a proactive Site Reliability Engineer (SRE) with 2 to 5 years of hands-on experience to maintain high availability, scalability, and performance across our AWS cloud ecosystem. In this role, you will bridge software engineering and operations by building automated delivery pipelines, implementing proactive monitoring, managing containerized applications, and driving incident response protocols.

Key Responsibilities

• Reliability & Incident Management: Monitor production systems, lead operational triage, analyze root causes (RCA), and implement preventative measures to ensure system availability and performance.

• Application Performance Analysis: Analyze application metrics to identify performance bottlenecks and reliability risks, and work with development teams to resolve them.

• Cloud Infrastructure & Containerization: Manage and support AWS core compute and networking services (EC2, ECS Fargate, S3, VPC, Route 53). Maintain containerized workflows using Docker.

• Automation & IaC: Write and maintain Infrastructure as Code using AWS CloudFormation or Terraform to automate infrastructure provisioning and reduce operational toil.

• CI/CD Pipeline Support: Maintain and optimize automated build and deployment pipelines using Jenkins and shell/OS scripting.

• Observability & Alerting: Configure metrics, log aggregation, and alerting frameworks using Datadog or AWS CloudWatch to maintain proactive platform health monitoring.

• Cloud Security & Quality Governance: Maintain cloud perimeter security using AWS WAF and AWS GuardDuty, and assist with code quality and license compliance tools.

Must-Have Qualifications & Skills

• Experience: 2 to 5 years of hands-on experience in SRE, DevOps, or Cloud Infrastructure Operations.

• Scripting: Strong scripting proficiency (Bash, PowerShell, or Python) for task automation, system support, and reducing operational toil.

• Containerization: Hands-on expertise with Docker for containerizing applications.

• Infrastructure as Code (IaC): Working experience with AWS CloudFormation or Terraform.

• AWS Core Services & Networking: Practical experience with VPC, Route 53, EC2, ECS Fargate, S3, AWS WAF, and AWS GuardDuty.

• CI/CD & Automation: Experience configuring and maintaining deployment pipelines in Jenkins.

• Observability: Practical experience establishing metrics, logs, and alerts in Datadog or AWS CloudWatch.

• Application Metrics & Performance Analysis: Deep knowledge of monitoring and interpreting application metrics (latency, throughput, error rates, resource utilization) to detect anomalies, diagnose performance issues, and drive corrective action.

Good-to-Have Skills

• Programming Experience (Preferred): Hands-on programming experience in any language (C# or Python preferred), ideally at least 1 year of software development.

• AI in DevOps / Automation: Familiarity with integrating AI tools, protocols, or agents into DevOps workflows and operational automation.

• Identity & Access Management: Experience with Active Directory management.

• Code Quality & Security Tools: Familiarity with, or administration experience in, SonarQube and Mend (formerly WhiteSource).

• Modern CI/CD: Exposure to GitHub Actions.

• Enterprise Governance: Basic understanding of AWS Control Tower and AWS Security Hub.

Core Competencies

• Strong analytical and troubleshooting mindset for incident triage.

• Drive to automate repetitive manual tasks and eliminate operational toil.

• Clear communication skills to collaborate with development teams and operational stakeholders