About Firework

Join Firework – Where Innovation Meets Impact

Firework is redefining the future of commerce as an AI and video commerce company — combining

cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover

position to win the agentic commerce race.

We've built the world's most advanced and largest video commerce platform, trusted by global brands

and leading retailers. But we're more than software — our compounding network effect grows stronger

with every partner we add, bringing the energy of in-store experiences online and transforming how

businesses engage, convert, and build lasting customer relationships at scale.

Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at

global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact

in the future of connected commerce.

If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape

what comes next. Together.

Summary

Our team is growing! We’re looking for an experienced Integration Solutions Associate to provide deep

technical expertise to support the pre- to post-sales process with enterprise customers. You have a deep

understanding of Firework’s products market fit and are the subject matter expert with technical

knowledge regarding our suite of products and alignment to a variety of different verticals. You are

business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on

building solutions to scale.

What you’ll be doing

● Partner cross-functionally during the pre- and post-sales process to understand technical

requirements and translate to scalable integration solutions and support to internal teams (Sales,

Product, Engineering, and Customer Success) as well as with the external customers

● Drive the onboarding process by bringing solutions discovery, technical enablement, product

deployment assessment, and platform integration expertise

● Assess customers requirements to propose solutions with our platform/product, communicate the

integration process in an easy-to-understand manner directly with our new partners, and oversee

the live launch and hand-off to Account Management or Customer Success

● Be a technical voice of the customer; work closely with the product and engineering teams on

product loop feedback to help internal teams strategize, iterate, and prioritize new features and

updates

● Triage and resolve bugs and other technical issues throughout the customer journey

● Continuously create mapping of manual or automated requirements, tests, dependencies,

integration playbooks, and technical documents

We’ll be excited if you have

● Bachelor's degree, preferably in Computer Science or other technical field

● 3+ years of solution engineering experience or technical consultant manager especially in a

customer-facing role for SaaS high-growth companies

● Advanced verbal and written communication skills in English, Mandarin, and Cantonese are

required

● Excellent communication and presentation skills with various technical and non-technical

audiences; must have strong empathy and emotional intelligence with diverse customers

● Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data

driven.

● Proven ability with managing and leading multiple technical and high-value enterprise-level

integration projects working with various stakeholders on a deadline-driven schedule

● Start-up, team-oriented mentality

Technical qualifications

● Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required.

● Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus

● Knowledge of Wordpress, Shopify is a plus

Location

This role is remote and may require some travel. We are looking for candidates based in India.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the

qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other

opportunities we have and look for potential too, not just what you did in the past. As an equal

employment opportunity employer, we are a diverse team that strives for an inclusive environment for all.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual

orientation, national origin, age, disability, genetic information, pregnancy, or any other protected

characteristic as outlined by federal, state, or local laws